How to delete customer photos

Deleting customer photos is simple with just a few clicks.

1. Open the ID check details in the Real ID app

2. Click the "More actions" dropdown on the far right, and select "Delete photos"

3. Confirm you'd like these photos permanently deleted

That's it, the submitted photos for the ID check are deleted completely.

Will my Shopify tags & WooCommerce metadata be affected?

No, deleting photos will not change your customers or orders tags. If you have the remembering repeat customers enabled, Real ID will still recognize this customer even with their photos deleted.

Is there feedback in the dashboard?

Yes, in the ID check timeline at the bottom of the ID check page, you'll see the exact timestamp of when the ID check was deleted:

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.