Only requiring ID verification once per customer

Real ID can track which of your customers have already completed ID verification once. This way your customers can return and make repeat purchases without requiring ID verification on each purchase.

If enabled, Real ID will remember repeat customers and not require already verified customers to provide photos again.

Enabling Remembering Repeat Customers

In the settings of the app, scroll to the "Remember Repeat Customers" option. Click the checkbox to enable it and save your settings.

How does Real ID know if a customer is already verified or not?

Real ID automatically leaves tags on orders and customer profiles in your Shopify dashboard. When a customer completes ID verification, their profile is tagged with "ID verification completed".

When that customer returns to your store to checkout again, Real ID will automatically see the "ID verification completed" tag on their profile and not prompt for ID verification again.

Does this feature work with manually approved customers?

Yes! If you manually approve a check, Real ID will also count this as a successful verification.

This feature has a lock icon on it? How do I enable it?

Remember repeat customers is only available on the Pro Plan. You can change your plan at any time. To upgrade just click the icon and choose "Pro Plan" in the pop up.

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