How to use your own email address for sending ID checks

Build trust with your customers that the ID check sent to their email address is associated with your store by using your own email address.

You can easily add your own email address to Real ID without making any code changes or changes to your DNS settings. We just send a confirmation link to your email address, after clicking it ID checks will be sent from your email address.

To get started, first open up Real ID and navigate to "Settings". Then option the "Navigation" menu tab.

Scroll to the "Send ID checks using your email address section". Here you can enter in the preferred name and email address you'd like to use to send ID checks.

After entering in your email & name, you will receive an email to that address from Postmark which is our email provider. Within that email will be a link to confirm your ownership of that account.

Click the confirmation link and your will prove ownership of the account.

Last step, return to Real ID and click the "Check verification status" button. Real ID will now send emails to your customers using your own email address!

Frequently Asked Questions

This feature is locked on my account. How can I enable it?

This feature is for Pro plan level accounts. Upgrading your subscription to Pro will unlock the feature. If you need help doing this please contact us.

I'm getting an error when trying to submit my email

Please note: we can only use private email domains. Public domains like gmail.com, hotmail.com, or apple.com are not supported. If you're using a non-public email and are still having issues, please contact us for support.

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