Disable ID verification notes left on Shopify orders

By default Real ID will leave notes on your Shopify order automatically during each phase in the customer's ID verification process.

Notes will be left during the following ID check events:

Delivered an ID check to the customer

Customer opened the ID check

Customer uploaded their ID photo

Customer uploaded their headshot photo

Customer completed ID verification

Customer failed ID verification


Click the toggle to disable the automatic note taking feature, then make sure to save the changes.


That's it, now notes will not be left when ID checks.

Please note, this feature is only for Shopify. WooCommerce does not have a note timeline feature for orders or customers. But if one becomes available we will support that as well.

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