Remember verified customers
Real ID can track which of your customers have already completed ID verification once. This way your customers can return and make repeat purchases without requiring ID verification on each purchase.
If enabled, Real ID will remember repeat customers and not require already verified customers to provide photos again.
Enabling Remembering Repeat Customers
In the settings of the app, open the Automations tab. If you're using ID verification after checkout open the Exceptions tab.
Then click the checkbox next to Customers only need to verify once to enable the feature.
How are verified customers tracked?
Real ID will associate the completed ID check with your customer's account on your store. There are some differences between the out of the box ID verification flows, we'll go into those details below.
After checkout flow
When a already verified customer returns to your store to checkout again, Real ID will automatically find the completed or manually verified ID check in the database of your store's ID checks and count the customer as verified.
On Shopify, customer profiles with the ID verification completed or ID check manually approved tags are considered verified.
Before checkout flow
Because customers can be unregistered at the time they verify their ID, Real ID will place a cookie within their browser to mark them as verified. Then after the customer completes checkout, their account will be associated with the ID check in Real ID's database.
That way, if the customer switches browsers or devices in the future, they can still login to their acccount on your store and remain verified.
While Real ID can recognize repeat customers based on their browser, we highly recommend prompting returning customers to login to their accounts before checking out so the system recognizes their account and finds their prior ID check.
For best results, make sure your store is creating customer accounts automatically. Also make sure that customers are able to login to their accounts before checkout.
In the before checkout flow, because the customer profile doesn't exist until after the order is placed, Real ID does not use tags or metafields to consider the customer verified.
How can I tell in my store admin if a customer is considered verified?
Shopify
Real ID automatically tags orders and customer profiles in your Shopify dashboard. When a customer completes ID verification, their profile is tagged with ID verification completed. Additionally, if you elect to manually approve an ID check, the customer will be tagged with ID check manually approved. Either one of these tags counts the customer as permanently verified for future orders.
Since tags can be modified in the Shopify Admin, they do not dictate if an order is verified or not. The customer must have a prior completed or manually approved ID check to be considered verified.
Additionally, Real ID also updates the metafields on the customer's account as they complete ID verification.
You can view the metafields of a customer within your Shopify dashboard, by visiting the customer's profile.
Metafields are also accessible in your store's theme within liquid templates, which allows you to craft feedback to the customer in their account page if they are verified.
WooCommerce
Real ID uses meta data on the customer's user profile to store their ID verification status.
You can view this meta within your theme, or within the WordPress dashboard.
Frequently Asked Questions
Does this feature work with manually approved customers?
Yes! If you manually approve a check, Real ID will also count this as a successful verification.
Manually approving an ID check will tag the customer with "ID check manually approved", and future orders will count as verified.
You can manually approve an ID check at any time, even if the customer has not actually submitted any photos.
Please be certain you intend to manually override a customer's ID verification for their order or account, because on future purchases they will not be prompted again if manually overridden.
Does this work with the before checkout and before viewing store flows?
Yes, by default Real ID will remember your already verified customers if you decide to require ID verification before checkout or before customers can view your store.